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I bought a car at RightWay Automotive services on Thursday 9/19/19 at 8 pm. I signed all my documents for financing, insurance & paid $1,000 down payment.

I left the car lot and when I got home my husband said he noticed a a weird noise coming from belts in engine bay so he left a review stating as such on their Facebook site. Friday comes and the manager is calling threatening him, saying he's a lousy husband for not being there to inspect it with me and telling us he's going to sabotage the deal through the finance company. My husband contacted corporate only to be given the run around. Monday the 23rd comes and they start saying I need to bring the car back or they will prosecute me for theft.

My husband called corporate again only for them to say they don't want our business and to return the car. So he calls the branch and speaks with Fred and is told not to push him or he will prosecute me for theft by deception for lying on a credit application which is a lie. I gave them all documents they asked for, was upfront and honest about my situation. They told me I can't get my $1,000 back until corporate approves a check.

I have all my signed finance paperwork, receipts for money I paid and full coverage insurance. I've had the car 3 days and they are doing all this because of a review my husband left. It's causing a lot of emotional strain. I work very hard, some days 17 hours a day.

I don't understand why they are being this way over it. I have contacted Attorney General, BBB & WLWT news station over this.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

Rightway Automotive Credit Cons: Fraudulent, Customer service.

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Jabarri Mlv

Experiencing the same issue with this company at this time. Would love to file a lawsuit

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reply icon Replying to comment of Jabarri Mlv

This company is full of *** and are liars to the 10th degree. The customer service is wonderful until you hand over that money and the paperwork is all signed, then things turn to *** I swear if I have one more problem out of this frekin car I will not do email or internet arguing. I am going up there personally and handle their big rip off *** with my lawyer!!!!!!!

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